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The client is a global leader in prestige beauty — delighting its consumers with its transformative products and experiences, inspiring them to express their individual beauty. It takes pride in focussing solely on prestige makeup and beauty care with a diverse portfolio of 25+ brands distributed globally through eCommerce channels and retail outlets sold in 150 countries.
They aim to transform the beauty industry landscape with their customer service by providing modern training and understanding of the products with (digital solutions) to its teams.
Srijan worked closely to design an open-source, multilingual, decoupled learning platform where beauty advisors could consume a vast set of learning resources.
Here’s how we helped them reduce 30% cost in classroom training while also able to track ROI from the learning and training initiatives.